Last Updated: 1 Sep 2025
Article 1. Definitions
Client: The legal entity or business that purchases Services from Supplied Technologies B.V. (“Supplied”), including its employees and/or authorized customers.
Services: All digital, professional, and support services offered by Supplied, including the Digital Services.
Digital Services: Online platforms, portals, and applications provided to the Client.
User: Authorized employees or customers of the Client who have access to the Digital Services.
Client Data: Information and software provided by the Client for the performance of Services.
Personal Data: Any information relating to an identified or identifiable natural person.
Agreement: The contract between Supplied and the Client, including these General Terms, the Billing Agreement, and any Order Form(s).
Order Form: Any document or digital confirmation specifying subscribed Services, billing period, and applicable pricing.
Billing Period: The recurring period (monthly or annual) used for invoicing.
Portals: The secure websites through which Digital Services are accessed.
Article 2. General Provisions
2.1 These General Terms apply to all Services, Digital Services, and Agreements with Supplied.
2.2 Supplied may amend these Terms following written notice. If the Client disagrees with proposed amendments, it may terminate the Agreement in writing within 45 working days of notice.
2.3 Supplied performs its Services with due care and professionalism, following best practices.
2.4 Basic support is included in all Services; additional or premium support can be agreed upon separately.
Article 3. Applicability
3.1 Deviations from these Terms are valid only if expressly agreed in writing.
3.2 The applicability of any purchase or standard terms of the Client is expressly excluded.
Article 4. Access and Use of Digital Services
4.1 The Agreement grants the Client a non-exclusive, non-transferable license to access the Digital Services during the Agreement term.
4.2 The Client manages all User accounts and is responsible for safeguarding login credentials.
4.3 Security tools and codes are personal and non-transferable. Compromised credentials must be reported immediately to Supplied.
4.4 The Client is responsible for its own internet access, hardware, and security.
4.5 Supplied may temporarily disable access to perform maintenance or ensure system integrity. Routine maintenance is scheduled outside CET business hours whenever possible.
4.6 The Client must provide Supplied with any information reasonably required to deliver the Services.
Article 5. Warranty, Maintenance, and Data Retention
Your personal data is processed in accordance with our Privacy Policy , our Data Processing Agreement (DPA), and applicable data protection laws, including the EU GDPR. This includes limited data retention and processing for improving our own AI and analytics systems, as described below
5.1 Supplied ensures that Digital Services substantially meet the published specifications.
5.2 Supplied implements appropriate technical and organizational measures to protect Client Data.
5.3 Annual availability of Digital Services is guaranteed at 95%, with a target of 100%.
5.4 Client Data is retained as long as required by law.
5.5 Upon termination, Client Data will be irreversibly deleted within 30 days, unless legal retention obligations apply. Upon request, and at the Client’s expense, Supplied will provide an export in CSV or JSON format.
5.6 Updates and new releases are tested prior to deployment and will not materially degrade functionality.
5.7 Supplied will begin resolving service disruptions within one working day, excluding disruptions caused by third-party networks, power failures, or Client systems.
5.8 Data Retention and Use for Service Improvement
To enhance and personalize the Supplied Platform, Supplied may retain limited copies or anonymized forms of data deleted by clients for the following purposes:
- improving and fine-tuning Supplied’s AI models, recommendation engines, and automation systems;
- enhancing detection of errors, fraud, or performance bottlenecks; and
- ensuring the continued quality, accuracy, and compliance of Supplied’s services.
Where feasible, such retained data is aggregated, pseudonymized, or anonymized before further processing and is never used to train models or systems for third parties. Supplied does not use raw customer content to build or commercialize third-party AI models.
Article 6. Prices and Payment
6.1 The applicable fees and billing structure are defined in the Billing Agreement or Order Form.
6.2 Services are billed in advance per Billing Period, unless otherwise agreed in writing.
6.3 All prices are exclusive of VAT and taxes.
6.4 Invoices are due within 10 days of issue, unless otherwise agreed.
6.5 Supplied may suspend Services if payment is overdue following a second reminder and a 7-day cure period.
6.6 Disputes must be raised in writing within 14 days of invoice date; undisputed amounts remain payable.
6.7 Late payments accrue statutory commercial interest (wettelijke handelsrente) from the due date.
6.8 Multi-year contracts and promotional pricing are prepaid. Early termination entitles the Client to a 50% refund of unused full calendar years.
6.9 For monthly or usage-based billing, final invoices are based on actual consumption as described in the Billing Agreement.
Article 7. Security, Authentication, and Access
7.1 Supplied employs strict security to prevent unauthorized access, including separate databases and controlled permissions.
7.2 Each User must have an individual login. Shared credentials are prohibited.
7.3 Supplied may require changes to authentication methods for security reasons.
7.4 The Client must promptly report any suspected breaches, loss, or theft of access credentials.
7.5 The Client is responsible for all use (and misuse) of Services via its accounts or systems.
7.6 The Client must ensure its own customers follow the same security requirements.
7.7 If the Client stores data locally, it bears sole responsibility for that storage.
7.8 The Client may not remove or bypass Supplied’s technical protections.
Article 8. Intellectual Property
8.1 All intellectual property rights in the Digital Services and related materials remain the exclusive property of Supplied.
8.2 The Client retains all rights to its own data.
8.3 No ownership of Supplied’s software or materials is transferred to the Client.
8.4 Supplied grants the Client a limited, non-exclusive, non-transferable license to use the Digital Services for the duration of the Agreement.
8.5 Supplied indemnifies the Client against third-party claims alleging that use of the Digital Services infringes IP rights, provided the Client promptly notifies Supplied and cooperates fully in defense.
Article 9. Confidentiality
9.1 Both parties must keep confidential all non-public information shared during the Agreement.
9.2 Supplied safeguards Client Data and indemnifies the Client against unauthorized disclosure by its personnel.
9.3 The Client must treat Supplied’s technology and systems as confidential.
9.4 Confidentiality does not apply where disclosure is required by law or the information becomes public through no fault of the receiving party.
Article 10. Liability
10.1 Supplied is liable for direct damages caused by proven negligence, limited to the total fees paid by the Client during the preceding 12 months (per claim and in aggregate).
10.2 Supplied is not liable for indirect, incidental, or consequential damages, or for failures due to Client systems, internet outages, or force majeure events.
10.3 This limitation does not apply in cases of willful misconduct or gross negligence under Dutch law.
Article 11. Term and Termination
11.1 The term of the Agreement is stated in the applicable Order Form.
11.2 Annual or multi-year subscriptions renew automatically unless terminated at least 60 days before renewal.
11.3 Monthly or pay-per-use plans may be cancelled at any time, effective immediately.
11.4 Either party may terminate for cause upon written notice if the other party materially breaches this Agreement and fails to remedy the breach within 30 days.
11.5 Upon termination, fees due remain payable; pre-paid multi-year fees are refundable at 50% for unused full years.
Article 12. Data Protection
12.1 Supplied acts as a processor of Personal Data under applicable data protection law.
12.2 A separate Data Processing Agreement (DPA) applies and forms part of this Agreement.
12.3 The DPA is available at: https://www.getsupplied.ai/utilities/data-processing-agreement
Article 13. Governing Law and Dispute Resolution
13.1 This Agreement is governed by Dutch law.
13.2 Any disputes will be submitted exclusively to the District Court of Amsterdam, unless resolved amicably between the parties.
Article 14. Contact
Supplied Technologies B.V.
KvK 93146620
📧 support@supplied.eu
📞 +31 6 86630404
🌐 https://www.getsupplied.ai